Passengers seek help from state services after terror attack, Transport Ministry: "Contact Flydubai"

Passengers on a Flydubai flight from Dubai who survived an attempted hijacking complain of a lack of support from Israeli state services. The Transport Ministry directs them to the airline, while the Health Ministry avoids active intervention, fearing the pathologization of stress. Victims are left alone with their trauma.

Five days have passed since a Flydubai flight from Dubai to Israel during which an attempted hijacking occurred. Survivors, including Daniela Elmaliach and Oren P., describe severe stress, insomnia, and an inability to return to normal life. They complain that the state has not provided sufficient psychological assistance and has not recognized the incident as a terror attack. The Transport Ministry directs them to the airline, while the Health Ministry explains its passive stance as a change in approach to trauma treatment: now the emphasis is on self-recovery with support from existing services, such as HMO hotlines. The ministry fears that active intervention could turn a natural stress reaction into a diagnosis. The Ministry of Social Affairs tried to obtain a passenger list to offer support, but the Airports Authority refused, citing data confidentiality. Passengers feel abandoned and are forced to seek help on their own.