"It's getting scary to ride with them": Wave of complaints against Gett Taxi escalates

A wave of complaints against Gett Taxi is escalating online following a post by stand-up comedian Matan Peretz. Passengers complain about cancellation fees of 12 shekels, route extensions, unjustified charges, and driver behavior. Public frustration is growing amid a lack of competition in the taxi market.

A wave of complaints against Gett Taxi is escalating on social media, following a post by stand-up comedian Matan Peretz on Instagram. Peretz complained about a driver who chose to sit in traffic jams despite an available public transport lane, and the post turned into a massive thread of passengers sharing similar experiences. The main complaints include a 12-shekel cancellation fee charged to the passenger even when canceling due to the driver's conduct, route extensions that cause the fare to climb, and unjustified charges. Passengers claim that drivers choose longer routes or drive on congested roads, and that in some cases drivers refuse to perform a ride or behave threateningly. One passenger said the driver called and said the ride was for cash, she refused, he hung up and did not cancel, and she had to pay 12 shekels for the cancellation. Another passenger claimed that a driver made a 9-kilometer detour to the wrong road, did a U-turn, and drove back another 9 kilometers. Passengers express frustration that when a problem occurs, the proposed solution is a credit for the next ride, rather than answers about what happened and who takes responsibility. From Gett company, it was stated that the driver in the case shown in the video was asked to drive in a lane where his travel is prohibited by law, so he continued on the lane permitted to him.