Zoo charged companions of children with disabilities - and backtracked

A group of children with disabilities arrived at the zoo after prior coordination and presented exemption certificates for companions, but some companions were charged. Following the group's appeal to the Commission for Equal Rights of Persons with Disabilities at the Ministry of Justice, the commission contacted the zoo, which refunded the money and updated its procedures. The zoo stated that the incident likely stemmed from a misunderstanding by the booking team.

A group of children with disabilities arrived at the zoo after coordinating the visit in advance and presented certificates entitling them to an exemption from payment for a companion. Despite this, some companions were charged. Following the group's appeal to the Commission for Equal Rights of Persons with Disabilities at the Ministry of Justice, the commission contacted the zoo. The zoo refunded the collected money and updated its procedures, explicitly clarifying that the eligibility for a companion exemption is personal and is maintained even during a group visit. The zoo stated that the incident likely stemmed from a misunderstanding by the booking team and that it is working to train staff and sharpen procedures. The Commissioner for Equal Rights of Persons with Disabilities, Dan Rashal, stated: "It's good that the money was refunded and the procedures were corrected, but eligibility should be respected at the cash register, without needing to appeal to the commission."