Important announcement from Bituah Leumi — a service that will save you money

The National Insurance Institute of Israel (Bituah Leumi) is expanding its free consultation service for elderly citizens. The staff includes 4,500 volunteers who are retirees. The service is available at all branches and by phone at *9696. The agency urges pensioners and their relatives to actively use the service to avoid missing out on legally entitled payments and benefits.

The National Insurance Institute of Israel (Bituah Leumi) is expanding its range of free consultation services for elderly citizens and their families. The agency actively uses digital channels — social media, Telegram, and WhatsApp — to inform about benefits and legislative changes. The consultation service staff includes approximately 4,500 volunteers who are retired professionals. Volunteers help visitors navigate bureaucratic procedures, inform them about entitled payments and benefits, and provide emotional support. In addition to in-person appointments at branches, a nationwide call center operates at *9696 from Sunday to Thursday, 9:00 AM to 1:30 PM. Representatives of Bituah Leumi urge elderly citizens and their approximately four million relatives to actively use this service to ensure they do not give up any right guaranteed by law. The article is informational and reference in nature, presenting facts about the government service without evaluative judgments.