Holocaust survivor, elderly and disabled: How "Harel" abandoned us in the moment of truth

A report on Channel 14 presents complaints from Harel policyholders who claim they received no response when trying to claim long-term care insurance: an 82-year-old Holocaust survivor with dementia, a man who underwent transplants, and a family fearing partial coverage. Harel: We act professionally and responsibly.

A report on Channel 14 presents complaints from policyholders of the Harel insurance company, who claim they face a lack of response and exhausting bureaucracy when trying to claim their long-term care insurance. The daughter of an 82-year-old Holocaust survivor suffering from dementia claims that after five years of receiving benefits, the company began charging her about 400 shekels per month without a clear explanation. A 59-year-old man, insured with Harel since 1998, who underwent liver and kidney transplants and dialysis, claims he is waiting for a response to his long-term care claim. Another family tells of a relative with tumors in his throat and lungs paying about 600 shekels per month, and fears the coverage does not match what was promised. The report notes that the stories do not prove that every Harel decision was wrong, but they illustrate a gap between the ongoing payment over the years and the struggle when claiming the insurance. Harel's response: The company acts professionally and responsibly, and cannot comment on individual cases due to medical confidentiality obligations.