Report: which health funds are most complained about in Israel

The Ministry of Health published a report on complaints against health funds for 2025: 14,967 complaints were reviewed, with 64.3% of cases decided in favor of the patient. The highest number of complaints per 10,000 insured was in the Meuhedet fund (6.03), while the highest rate of justified complaints was in Maccabi (1.33). The Leumit fund maintains the lowest level of complaints.

The Ministry of Health published on Thursday, October 22, the report of the state ombudsman for handling citizen complaints against health funds for 2025. According to the report, 14,967 complaints were processed, of which 5,291 required individual investigation—about 20% more than in 2024. In 64.3% of completed complaint reviews, the insured directly benefited: 20.4% of complaints were deemed justified, 25.2% were resolved during the investigation, and 18.7% received advisory assistance. The highest number of complaints relative to the insured population was recorded in the Meuhedet fund—6.03 complaints per 10,000 insured. The highest rate of justified complaints was in Maccabi (1.33 per 10,000). The Leumit fund maintains the lowest level of complaints. The main issue remains the basket of medical services (about 60% of complaints). The number of appeals regarding switching between funds rose by 15% to 4,996 cases. The report was published in the 30th year of the National Health Insurance Law.