"Low Cost at Full Price": Passengers Furious, El Al in the Spotlight

El Al notified passengers who purchased tickets to Prague that their flights will be operated by Sun d'Or and moved from Terminal 3 to Terminal 1. Passengers are furious that they paid for an El Al flight and received a low-cost experience, and those seeking to cancel the booking are required to pay cancellation fees. Passengers are considering filing a class-action lawsuit.

El Al notified passengers who purchased tickets to Prague that their flights will be transferred to its subsidiary Sun d'Or starting November 15, and will depart from Terminal 1 instead of Terminal 3. Passengers are furious that they paid a higher price for an El Al flight and are receiving a low-cost experience. Those who wish to cancel the booking are required to pay cancellation fees according to the original ticket conditions, despite the change being initiated by the company. Business class passengers, whose class will be eliminated, can choose between a full refund or flying in economy with an 80% refund. There is widespread confusion regarding compensation, and passengers report contradictory answers from customer service. The deterioration in conditions includes the loss of meals and lounge access. Despite the change, El Al's website still displays the flights as operated by the company. Passengers are considering the possibility of filing a class-action lawsuit.