Arkia sparks outrage — passengers lose thousands of shekels

Passengers of the Israeli airline Arkia faced a flight from Athens being rescheduled two hours earlier, receiving notification just one hour before departure. Some missed the plane and were forced to buy tickets for alternative flights at their own expense. The airline attributed the incident to a technical malfunction and promised to refund affected passengers.

Passengers of the Israeli airline Arkia encountered significant inconvenience while returning from Athens to Israel. The flight was moved two hours earlier, but according to passengers, the notification arrived only an hour before departure. Some passengers could not reach the airport in time and had to find alternative ways home. One passenger, Eden, said she bought a ticket for another flight at a cost of 3,000 shekels but could not get a refund from the airline. Arkia explained the situation as a technical malfunction, due to which "a small number of passengers did not receive the notification." The company promised to refund the full ticket price to those who purchased alternative tickets. The article also examines legal aspects: under Israeli law, compensation for a two-hour rescheduling is not provided, but European legislation may treat such a change as a flight cancellation, entitling passengers to compensation of up to 250 euros.