American Airlines canceled bonus tickets and violated the rules

American Airlines canceled thousands of business class tickets sold at erroneous prices due to a pricing glitch. The tickets were canceled weeks after booking, violating the company's own 72-hour rule. Many passengers were left without flights and some suffered losses.

American Airlines canceled thousands of business class tickets sold at erroneous prices due to a booking system glitch that allowed bonus tickets to be purchased at extremely low prices. The glitch, which lasted about a month, allowed passengers to book tickets to Australia for just 10,000 miles and to Europe for 12,500 miles. Aviation journalist Gary Leff booked 18 tickets for himself and his family, but the airline canceled all of them on October 9, nearly three weeks after booking. The main criticism is the time elapsed before cancellation, violating the 72-hour rule the company itself established. The U.S. Department of Transportation has received complaints on the matter. The article presents the event from the perspective of affected passengers, focusing on the uncertainty created.