You'll Be Surprised: Cross-Israel Covers Up for Highway 6 and the Concessionaire Derech Eretz

An investigation by C14 reveals how the authority overseeing Highway 6, Cross-Israel, adopted the version of the concessionaire Derech Eretz in a dispute with a customer, without independently examining his claim that he tried to update his payment method. The customer's debt swelled to thousands of shekels due to compensation charges and expenses. Cross-Israel ruled that the concessionaire acted properly, despite the State Comptroller having previously found deficiencies in the oversight of the billing mechanism.

An investigation by C14 reveals how the authority overseeing Highway 6, Cross-Israel, adopted the version of the concessionaire Derech Eretz in a dispute with a customer, without independently examining his central claim. The customer claims he entered the system to update his credit card, but later discovered the update was not recorded in the required location for the subscription. Following the cancellation of the previous card, a debt accumulated, to which compensation charges and expense reimbursements were added, reaching thousands of shekels. Cross-Israel ruled that Derech Eretz acted properly, relying on the concessionaire's claim that over 12 reminders were sent. However, the authority did not provide a detailed response to the customer's claim regarding the update attempt. The investigation notes that the State Comptroller's report from November 2024 criticized Cross-Israel's oversight of the compensation and expense reimbursement mechanism, finding that no comparative review had been conducted since 2014, when collection distortions totaling approximately 156 million shekels were found. The article raises the question of whether Cross-Israel exercises effective oversight or has become an additional layer of protection for the concessionaire against the citizen.