Wave of complaints against Strauss: "When you need the service, the problems begin"

A wave of consumer complaints has been published against the Strauss company and its Tami 4 brand, with customers describing poor customer service, long wait times for technicians, and unresolved malfunctions. In the Facebook group "Tami 4 Victims," numerous complaints are posted about waiting days or even weeks for a technician, lack of service representative availability, and a feeling of neglect from the company. One customer wrote that he has been using Tami 4 since 1997 and pays for service, but when he needed a technician, an ordeal with the company began. He was required to perform tests himself, wait a week for a technician, and take a day off. Another customer described terrible service with recurring malfunctions and five technicians who did not solve the problem. Another complaint told of waiting more than two weeks for a technician, and after canceling a work day, the appointment was changed without coordination. Strauss responded that it was not provided with the details of the cases and therefore cannot examine them on their merits, and that it is investing in improving service.