Wolt CEO on complaints: "We don't reward couriers for time. Whoever committed an offense won't work with us"

Wolt Israel CEO Tomer Cohen responded to the National Road Safety Authority's complaint to the police, stating that the company requested a meeting that did not take place, and presented an AI tool to identify problematic couriers. The Authority demands an investigation and closure of operations.

Wolt Israel CEO Tomer Cohen responded to the National Road Safety Authority (NRSA) complaint to the police against the company and himself, regarding traffic offenses by couriers. Cohen wrote to employees that the company requested a meeting with the NRSA, but the meeting has not yet taken place. In an interview with Globes, Cohen said Wolt has begun using an AI tool to identify couriers with many complaints, and that dozens are removed from the platform each month. He emphasized that couriers are not compensated based on delivery time. The NRSA claims that Wolt does not appoint a safety officer and operates illegally, noting 214 vehicles involved in safety incidents. Wolt accused the NRSA of a public relations campaign.

Wolt CEO on complaints: "We don't reward couriers for time. Whoever committed an offense won't work with us"