"We've reached the stage where each of us becomes a manager, but of agents"

An industry report examines the entry of autonomous AI agents into the workplace, focusing on Salesforce's Agentforce platform and its implementation in organizations. The article shows how pre-built agents (out of the box) replace repetitive manual work and transform the human employee's role into an agent manager. Examples include Incredibuild, where support and sales teams were significantly reduced thanks to AI, and employees were reassigned to more complex roles.

A Calcalist industry report examines the next phase of the AI revolution in the workplace: the shift from using assistive AI tools to managing autonomous AI agents that perform entire processes. The main focus is on Salesforce's Agentforce platform, which offers a portfolio of pre-built agents (out of the box) tailored to business roles: Casey (customer service), Paige (IT and HR), Carter (purchase assistance), and Hunter (sales). Hadas Admon, Director of Product Management at Salesforce Israel, explains that pre-built agents solve the cold start problem and significantly shorten the path to implementation, especially for small and medium-sized companies. Salesforce's 2026 Agentic Enterprise Index data shows that the average number of agents in an organization has nearly tripled in the past year, and the frequency of employee interactions with agents has increased by 300%. Shimon Hason, CEO of Incredibuild, describes how the company implemented agents in development, support, and sales: the Deal Desk team (five employees) was entirely replaced by AI, and the technical support team was reduced from 13 employees to two, with AI handling 80-90% of support requests. Niva Oz, formerly a Deal Desk manager, transitioned to a customer success (CS) management role after agents automated her manual work. The article emphasizes that every employee becomes an agent manager, and the required skills are shifting toward technological and managerial capabilities.