Phenomenon: Companies Rehire Employees Fired Due to Artificial Intelligence

A study by SHL reveals a new phenomenon: about 20% of workers in the US who were replaced by AI have been asked to return to their positions. The returning employees are demanding improved conditions – higher pay, job security, and transparency. Examples include Klarna and Ford, which were forced to rehire workers after automation failures.

A new study by SHL reveals a phenomenon dubbed 'AI Rebound': about 20% of workers in the US who were replaced by artificial intelligence have been asked to return to their positions. According to researchers, the reason is hasty decisions by companies that replaced roles with automation before understanding the required human capability. Returning workers are leveraging their power: 51% demanded a raise, 42% requested job security, and 40% demanded transparency regarding the integration of AI in their role. Real-world examples include Swedish fintech company Klarna, which had to hire human service representatives after chatbots struggled with complex cases, and Ford, which rehired 350 experienced engineers after AI-based quality control tools failed. Despite the phenomenon, AI-related layoffs are still on the rise, and the dance between human capabilities and artificial intelligence has only just begun.