National Road Safety Authority vs. Wolt: "The couriers endanger the public"

The National Road Safety Authority (NRSA) is taking action against Wolt couriers' conduct, demanding an action plan within 30 days that includes safety training and disciplinary mechanisms. Wolt responded that safety is a top priority, but the authority threatened legal proceedings if an adequate response is not provided.

The National Road Safety Authority (NRSA) is taking a stand against the conduct of Wolt couriers in public spaces, demanding that the company take significant steps to reduce road hazards. In a letter sent by NRSA board chairman, retired Deputy Chief Moti Adrei, to Wolt Israel CEO Tomer Cohen, it is claimed that this is an ongoing phenomenon that is expanding, with dozens of monthly calls to police emergency line 100 mentioning Wolt couriers. The authority demands an action plan within 30 days, including checking couriers' compliance with legal requirements, safety training, a public reporting mechanism, and an internal disciplinary scale. Additionally, it requires an examination of the company's incentive mechanisms that may encourage dangerous riding. Wolt responded that safety is a top priority and presented an action plan in October, but the NRSA argued that the measures are insufficient and threatened legal proceedings.