A month before benefits expire: malfunctions in the IDF website for reservists - and automatic rejections of scholarships
Reserve soldiers report malfunctions in the IDF website for claiming benefits and scholarships, a month before they expire. Students describe automatic rejections despite uploading forms. The Personnel Directorate denies a systemic problem but admits only about half of 6,200 inquiries have been handled.
About a month before most financial benefits for reserve soldiers expire, soldiers are complaining about malfunctions in the IDF website they must use to claim benefits and scholarships. The main issue concerns students, who are required to upload a study confirmation and payment table. According to them, the website confirms receipt of the forms, but the Personnel Directorate call center claims the forms were not received, and they receive automatic rejection notices. The Personnel Directorate says it is not a systemic problem, but the IDF admits that out of 6,200 inquiries from student reservists, only about half have been handled, even though registration opened in August. Reservists say there are no alternatives for submitting forms, and telephone support hours are limited. The IDF Spokesperson's response details alternative contact channels, including email and a 24/7 general inquiry line, and explains that isolated malfunctions result from incompatible file format or size.