Transport collapse: why Israelis are complaining about buses

In Israel, the number of complaints about bus drivers has grown by 200% in less than two years. From May 2025 to May 2026, over 4,400 complaints were filed. The leader in the number of complaints is Dan (1,069), followed by Metropoline (879) and Egged (515). In terms of violation density, Metropoline leads (1.85 per 100 validations). Inspectors recorded an increase in 'did not stop' violations from 387 to 750 over six months. Causes include a shortage of drivers, traffic jams, weak oversight, and a financial model that subsidizes mileage.

In Israel, the number of complaints about bus drivers who pass by stops has risen sharply. In less than two years, the number of complaints increased by 200%. From May 2025 to May 2026, citizens filed over 4,400 official complaints. In absolute numbers, Dan leads (1,069), followed by Metropoline (879) and Egged (515). In terms of violation density per 100 validations, Metropoline ranks first (1.85), followed by Tnufa (1.6). Official inspectors confirm the trend: in the second half of 2024, 387 violations of the 'did not stop' category were recorded, and by the end of 2025, 750 per six months. The situation is especially acute in Tel Aviv (Dan has 3.4% failures) and Jerusalem, where 44% of residents regularly encounter buses passing by. Experts attribute the collapse to a shortage of drivers, traffic jams, and weak oversight, but the main cause is the financial model: subsidies are paid for mileage, not for passengers. In January, the Knesset Economic Committee discussed a reform to increase the share of payments for passengers from 7% to 15%. The Ministry of Transport announces inspections and fines, while carriers cite overcrowding.