Driving on Highway 6? Pay attention: You may end up paying black market fines

A Highway 6 subscriber discovered a debt of approximately 5,000 shekels had accumulated, including about 2,000 shekels in fines, after his credit card was not properly updated. The customer claims he updated his credit card following an alert, but was unaware that the update did not apply to the permanent subscription. The company claims over 12 reminders were sent and offered a reduction of half the fines, but the customer refused.

A Highway 6 subscriber accidentally discovered that a debt of about 5,000 shekels had accumulated in his name after the payment method on his subscription was not updated. The customer, who received an alert about a problem with his credit card, logged into the system and updated a new card, but did not know that the update applied only to a specific invoice and not to changing the permanent payment method. As a result, trips and fines continued to accumulate. Of the total debt, about 3,000 shekels are travel costs and about 2,000 shekels are fines and surcharges. The customer claims that the company saw he acted on the alert but did not contact him further by phone to clarify that the problem was not resolved. He is willing to pay the full travel costs but opposes paying the fines, which he called a "black market." The company, Derech Eretz, claims that over 12 reminders were sent through various channels and offered a significant reduction of the fines as a gesture of goodwill, but the customer refused. The article was written by the customer himself, as noted in the disclosure.