Amendment to Consumer Protection Law: Businesses Will Be Required to Record Calls - and Provide Them on Demand
The Consumer Protection and Fair Trade Authority announced an amendment to the Consumer Protection Law, requiring businesses to record calls with consumers and provide them upon request. The amendment aims to increase transparency, reduce disputes, and enable precise clarification of what was said in the call. The law will take effect in eight months, but the obligation to keep recordings applies immediately. The amendment applies to transactions such as selling non-food goods for NIS 750 or more, loan brokerage services, fund location, medical rights checks, tax refunds, communication services, credit data correction, and gas supply.
The Consumer Protection and Fair Trade Authority announced today (Sunday) an amendment to the Consumer Protection Law, requiring businesses to record calls with consumers and provide them upon request. According to the authority, the amendment will lead to a revolution in telephone conduct with consumers. The purpose of the amendment is to increase transparency, reduce disputes, and ensure that in case of a dispute, it will be possible to clarify exactly what was said in the call. Although the law will take full effect in eight months, the authority emphasizes that the obligation to keep existing recordings applies immediately, to prevent destruction of recordings before the amendment takes effect. The amendment applies to specific transactions: selling non-food goods for at least NIS 750 following a telemarketing call, loan brokerage services, fund location services, medical rights check services, tax refund eligibility check services, communication services listed in the appendix, credit data correction, improvement, or deletion services, and gas supply. The article quotes the authority's announcement and details the scope of the law, but does not include reactions from businesses or consumer representatives.